Complaints Procedure — KNOT

KnotSpirit Ltd aim to provide a seamless, friendly and professional services to both our candidates and clients.

Should you at any stage feel that we have not honoured our obligations and you wish to lodge a formal complaint, please be assured that we will take your concerns very seriously.

In this instance please write to or e-mail Tayla Smook at:

KnotSpirit Ltd: 8 Elmtree Close, Byfleet, Surrey, KT14 7NN

Alternatively, please contact our office at: +44 (0)20 3011 1464

On receipt of your official complaint/s

  • Tayla will send you a letter or email, acknowledging your complaint and confirming its receipt within 7 working days of him receiving your complaint.


  • Your complaint will be recorded and investigated.


  • We will ascertain the sequence of relevant events and a full response to your complaint will be complied by Tayla Smook or the representative who originally dealt with your file. Tayla Smook or a representative may wish to discuss the events surrounding your complaint directly with you in order to resolve the matter in a swift and professional manner.

Our aim is to resolve all complaints within 21 working days of receipt. We aim to acknowledge, investigate and resolve all complaints within 21 working days of receipt.

Any unresolved complaints should be brought to the attention of the MCA UK.

Last Revised: April 2021

*KnotSpirit Ltd reserves the right to change or amend our complaints procedure without prior notice.